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Analyst - Vendor Compliance & Enablement

Supply Chain
228147 Requisition #

The team member will be responsible for proactively and independently recognizing, assessing and documenting vendor adherence to company requirements as well as coaching and educating suppliers on how to do business with AEO Inc. per guidelines.  This position is accountable for ensuring the compliance of our supplier base by collaborating with internal and external partners for all entities under American Eagle Outfitters, Inc.

Vendor Relations

  • Support merchandise vendors that produce private label and 3rd party brand product, resolve inquires and/or direct them to the correct resource.  Analyze common vendor inquires and determine trends to drive process improvements
  • Analyze chargeback data to identify vendor compliance initiatives and training opportunities.  Work cross functionally with the Supply Chain to address vendor issues via meetings and/or written communication
  • Collaborate with external and internal partners to identify and resolve compliance issues including but not limited to packaging, barcode labels, polybags, tickets and carton markings
  • Review compliance practices and procedures; determine improvements and work to implement changes by bringing solutions and ideas forward to management.
    Monitor and assist with execution of corrective action and contingency plans for vendors to drive improvement in overall supplier performance
  • Support the efforts involved to ensure supply chain efficiencies and aid vendors in pre and post shipment requirements
  • Develop and/or maintain Standard Operating Procedures as needed but no less than twice yearly
  • Utilize a wide range of skills and work across major functional areas such as production, merchandising, finance and operations, to drive the performance of strategic vendor partners
  • Empowered to work directly with vendors and internal partners on performance improvement, identifying what vendors to target for coaching and training. Analyze risks associated with using a vendor on current and future projects and communicate the compliance impacts to Vendor Compliance leadership and pertinent business units
  • Develop and implement action plans based on analysis of chargebacks and provide recommendations on business opportunities
  • Working collaboratively with Global Supply Chain key partners, develop and maintain supply chain scorecard and accompanying metrics to assess vendor performance and communicate results to the business
  • Identify, research, and implement packaging optimization opportunities in cooperation with Supply Chain teams
  • Identify and address areas of vendor non-compliance to standards that affect business results, communicate and publish cost and other affects to the business

Supplier Setup

  • Support new setups in the Supplier Management portal for all supplier types. Additionally, work with internal and external partners with oversight of information accuracy
  • Onboard new vendors, including facilitating Corporate Vendor Manual Overviews and training

Corporate Vendor Manual

  • Support updates of the Corporate Vendor Manual
  • Collaborate with internal partners to ensure updates are made timely in order to reduce friction in the supply chain by having the most up to date process and information available to AEO’s supplier base for to support the goal of operational excellence

Additional Responsibilities

  • The ability to travel as needed
  • Coach and train internal and external partners on business process changes, provide engaging training in a variety of formats to ensure learning is optimized
  • Represent AEO with integrity in all situations
  • Other duties as assigned


  • Bachelor’s Degree in Business Administration, Supply Chain/Logistics or related field.
    Vendor compliance and packaging optimization experience preferred
  • 1-3 years’ experience in supply chain operations
  • Strong analytical and problem-solving skills; ability to identify trends within large data sets and make recommendations based on data analysis
  • Excellent verbal and written communication skills; demonstrated ability to explain processes and problems and arrive at workable solutions
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Collaborative in nature with the ability to work cross functionally
  • Self-motivated and driven to meet tight deadlines
  • Highly organized and efficient with strong attention to detail; strong record of timely, consistent follow-through on all assigned responsibilities
  • Vendor compliance and packaging optimization experience preferred

About Us:

American Eagle Outfitters® (NYSE: AEO) is a leading global specialty retailer offering high-quality, on-trend clothing, accessories and personal care products at affordable prices under its American Eagle® and Aerie® brands. We are an inclusive, optimistic and empowering company that celebrates the individuality of our customers and associates. Our purpose is to show the world that there’s REAL power in the optimism of youth. The company operates more than 1,000 stores in the United States, Canada, Mexico, China and Hong Kong, and ships to 81 countries worldwide through its websites. American Eagle Outfitters and Aerie merchandise also is available at more than 200 international locations operated by licensees in 25 countries.

At AEO, we believe that our associates are our most valuable assets and we want them to feel motivated and have the freedom to be themselves at work. We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it. If you think this sounds like a fun place to work and grow your career… you’re right!

American Eagle Outfitters is an Equal Opportunity Employer

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