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About AEO
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Our Response to COVID-19


At AEO, our PEOPLE come first. We have innovatively transformed the in-store customer journey and associate experience based on meticulous health and safety measures that adhere to all government regulations, the CDC and the direct advice of medical experts.


We are proud to provide a best-in-class experience for our guests while prioritizing the well-being of our associates. This includes:

  • A warm and friendly welcome station offering masks and hand sanitizer to all customers
  • A reimagined store layout that allows for social distancing
  • Upgraded cleaning kits and protocols
  • Curbside pick-up and buy online, pick-up in store capabilities in all stores
  • An innovative line queuing app to support customer capacity
  • A touchless return process, plus fitting room and cash & wrap enhancements
  • A mandatory associate onboarding to review store changes and updated AEO Safety Protocols
  • Health checks, temperature screening, customized masks, and photo name badges

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